Leaders Emphasize Importance of Empathy, Flexibility and Safety During COVID

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My team spends most of their days designing and deploying next-gen leadership-development tools for multiunit franchisees and above restaurant leaders. Naturally, we pay a lot of attention to the unique challenges facing multiunit leaders and the innovative ways they overcome them, especially in a global pandemic. Since COVID-19 hit, the foodservice industry’s area directors, district… read more

Is The Restaurant of the Future Already Here?

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We’re all scrambling to materialize the so-called “restaurant of the future.” What COVID-19 trends are fleeting? Which aren’t? Will customers clamor for the same safety essentials months from now? Have protocols and tech dehumanized the experience? Does it even matter? Picture this environment, outlined by consulting giant Deloitte. A customer strolls into a restaurant with… read more

Chick-fil-A Gets Modular with Restaurant Construction

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This past month, Chick-fil-A quietly opened a location that could reimagine its construction for years to come. The company’s Restaurant Development team spent the past several years looking into modular growth as it explored ways to improve Chick-fil-A’s remodeling and rebuilding plans. In October, the first location rebuilt using modular construction opened outside of Atlanta… read more

Restaurants Turn to Innovative Outdoor Solutions Ahead of Winter

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As coronavirus cases continue to spike, some states are reinstating restrictions on indoor dining. Restaurants already reeling with huge financial strains are trying to find innovative solutions to keep their doors open. Some are thinking outside the box and into a bubble. “What you’re seeing in Washington D.C. and Chicago and elsewhere are local mayors… read more

Taco Bell to Throw 400 Socially Distanced Hiring Parties

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More than 400 Taco Bell restaurants across the country will be hosting hiring parties Tuesday, a festive program the Irvine, Calif.-based chain first tested in 2018 to attract more applicants. The event, now in its third year, has been modified to incorporate social-distancing protocols as the company looks to hire hundreds of employees for the… read more

New Normal Inspires New Innovations in Restaurant Industry

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Due to COVID-19, the restaurant industry has seen more change in the last six months than in the last ten years according to Tama Looney, Brand Analytics & Customer Engagement Executive with Xenial, who has been in the restaurant industry for a decade and in the consumer insights and analytic industry for over 20. “Anything… read more

A Look at the Mechanics of how a Legacy Brand Reinvents Itself

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Two Years Into Dunkin’s Rebrand, VP Drayton Martin Talks Coffee, Logos, and Even Donuts Despite the pandemic-prompted loss of foot traffic, retail coffee is still among the most robust segments of the restaurant business. According to Research and Markets, coffee shops are expected to grow by 13% between now and 2024, becoming an $81 billion… read more

Tim Hortons to Test Reusable, Returnable Cups and Food Packaging

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Tim Hortons has signed a deal with TerraCycle’s Loop program to test an option that would allow customers to pay a deposit and receive their order in reusable, returnable cups and food packaging. Once the customer is done they could return the cups and other containers to a participating restaurant and have their deposit refunded…. read more

Nearly 300 Public, Private Sector Groups Launch Digital Campaign Pushing for a Deal on a Coronavirus Relief

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A coalition of travel, restaurant, retail, and state and local government groups launched a digital advertising campaign on Wednesday calling for Congress to quickly approve a new coronavirus relief package. The Covid Relief Now Coalition is made up of organizations representing the public and private sector, including the American Hotel & Lodging Association (AHLA), International Franchise… read more

McDonald’s Franchisees Are Working On Ways To Fix The Chain’s Broken Ice Cream Machines

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We love McDonald’s over here. Their fries? Perfect. Their Big Macs? CLASSIC. Their fountain Diet Cokes? Arguably my reason for living at this point. But you and I both know even the biggest McDonald’s fans bring up one gripe with the chain, and it’s that the ice cream machines seem to be broken constantly. This… read more