The Power of Consistency in Guest Satisfaction

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Recent reports of possible portion-size discrepancies at Chipotle are a cautionary tale for brands, highlighting a few critical issues in the restaurant industry: consistently meeting customer expectations and the swift power of social media. Modern Restaurant Management (MRM) magazine connected with Kim Lawton, founder and CEO of New York City-based marketing agency Enthuse to discuss… read more

Food Safety Education Month Kicks Off September 1 – What to Know

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One in six Americans is affected by food borne illnesses annually, according to the FDA. Each year, these illnesses result in an estimated 128,000 hospitalizations and 3,000 deaths. Food safety is increasingly becoming more important to the FDA. In 2020, the FDA ushered in a new chapter of food safety with the “New Era of… read more

Chipotle tests new ‘swicy’ chicken

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Jumping on the sweet-spicy bandwagon, the fast-casual chain is testing new Chipotle Honey Chicken. Chipotle is testing a new chicken option. The chain said Tuesday that 80 units in Nashville, Tennessee, and Sacramento, California, are testing a new Chipotle Honey Chicken limited-time offer. Described as having unique heat from smoked adobo (chipotle) peppers and a… read more

Steal This Foodservice Idea: Serve a Popular Flavor in New Format

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7-Eleven tests Pumpkin Spice Slurpee, calling it ‘a fun experiment for fans’ Looking to jazz up sales might be as easy as offering a product in a different format. Irving, Texas-based 7-Eleven, for example, on Aug. 1 started testing a Pumpkin Spice Slurpee at five locations in the country. “The Pumpkin Spice Slurpee drink is… read more

I Asked Chefs About the Most Underrated Tools in Their Kitchen, and Their Picks Start at Just $5

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Chef-approved pepper mills, can openers, kitchen shears, and more. Some kitchen tools appear to be really straightforward. Like, a spoon? It’s what you use to eat soup and ice cream, right? But the more you study cooking, the more you learn that tools can have a ton of creative applications and uses. For example, James… read more

P.F. Chang’s Offers New Back-to-School Bundle and Other Promotions

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As the back-to-school season brings its usual expenses and stress, P.F. Chang’s is here to offer some relief with its NEW Back-To-School Bundle. Available now, the Back-to-School Bundle is the easiest way to get the family together for a meal out or at home amidst the hustle and bustle of this time of year! The… read more

Panera Bread introduces new menu items for summer 2024

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The new offerings include the Spicy Chicken Fiesta and Kickin’ Grilled Cheese sandwiches, and two new Avocado Toast varieties. merican bakery-café fast-casual restaurant chain Panera Bread has expanded its summer 2024 menu with the introduction of new sandwich options and avocado toasts. The new offerings include the Spicy Chicken Fiesta and Kickin’ Grilled Cheese sandwiches,… read more

Exploring the use of sustainable ingredients claims

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KANSAS CITY — Conversations about the health of the planet and the limits of its natural resources are no longer restricted to a roomful of scientists at an annual meeting. It’s an everyday topic among many people, and the desire to know more and do more shows no signs of slowing down. In response, food… read more

Restaurant industry outlook remains uncertain as challenges mount

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KANSAS CITY — The National Restaurant Association’s Restaurant Performance Index (RPI) over the past year shows an important industry category in turmoil. Inflation, consumers with less disposable income and rising labor costs are only some of the issues that have combined to challenge the ability of operators to run their businesses profitably. The RPI is… read more

Burger King to roll out new limited time Fiery Menu in US

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The menu, available from 18 July 2024, includes five new items, each with a designated spice level. US fast food restaurant chain Burger King is set to roll out its new Fiery Menu featuring five new items, each with a designated spice level to cater to customers’ varying preferences. The offerings will be available from… read more