Excellence in Customer Service in the New Normal

Posted

In my coaching and consulting sessions with executives during the pandemic, we’ve discussed critical issues such as speed, agility, resilience, pivoting, adaptability, prioritizing, change, strategy, scenario planning, transformation, rebuilding, rethinking and much more. Excellence in customer service As we enter the new normal, excellence in customer service will be an imperative! In an era where… read more

Jersey Mike’s CEO Peter Cancro Finances New Stores through Special Ownership Program

Posted

In 1975, 17-year-old Peter Cancro bought Mike’s Subs with the financial help of his football coach, Rod Smith, who was also an executive at the local town bank. Cancro had worked at the New Jersey sub shop for three years. The handshake deal would lead to Cancro building an empire of sandwich stores under the… read more

Social-Distancing Rules Constrain Olive Garden’s Capacity, CEO Gene Lee Says

Posted

Social-distancing limits for dining rooms are constraining Darden Restaurants Inc.’s units more than local coronavirus capacity restrictions, the Olive Garden parent’s CEO said, but the company is installing temporary plastic barriers to provide seating expansion. The Orlando, Fla.-based casual-dining company, which owns LongHorn Steakhouse, Cheddar’s Scratch Kitchen and other full-service concepts, said 91% of its… read more

Yum! Unveils $100 Million Plan to Combat Inequality

Posted

Yum! Brands announced that it’s pledging $100 million in the next five years to fight inequality. The global mission, referred to as the Unlocking Opportunity initiative, will combat discrimination across KFC, Pizza Hut, Taco Bell, and The Habit Burger Grill by focusing on equity and inclusion, education, and entrepreneurship. As part of these efforts, Yum!… read more

PepsiCo Dropping Aunt Jemima’s Name, Removing Imagery ‘Based on Racial Stereotype’

Posted

The image of a black woman will be removed from the brand’s pancake mixes, syrups and other products, the company said. A new name will be announced following the first phase of packaging changes, which will begin appearing throughout the fourth quarter. The 130-year-old Aunt Jemima brand and imagery originally were based on the minstrel… read more

Investment group acquires Krystal Restaurants

Posted

Affiliates of Fortress Investment Group LLC and its operating partner, Golden Child Holdings, have acquired Krystal Restaurants LLC. Krystal filed for bankruptcy in January and was put up for sale as part of the reorganization process. Fortress emerged as the successful bidder of the business. Thomas Stager was named president of Krystal, effective immediately. He replaces… read more

Bravo! and Brio Restaurants Change Hands Again

Posted

Earl Enterprises, parent company of Buca di Beppo and Bertucci’s, has acquired Brio Italian Grille and Bravo! Italian Kitchen from FoodFirst Global Restaurants, Inc. Financial terms of the transaction were not disclosed. FoodFirst filed for Chapter 11 bankruptcy protection in early April after struggling for months due to elevated food costs, labor pressure, unprofitable locations… read more

What to Expect from the Post-Pandemic Foodservice Landscape

Posted

Sales declines are expected to moderate, improving from a 50% decline at the peak of the pandemic to a 12% to 14% decline over the next 12 months. Sales are expected to return to pre-pandemic levels by mid- to late- 2022, assuming no COVID-19 relapse this fall. “Full foodservice sales recovery took approximately seven quarters… read more

Illinois Court Rules Chicago Restaurant is excused from Paying Full Rent During Pandemic, Citing Force Majeure Clause

Posted

The Northern District of Illinois U.S. Bankruptcy Court has ruled to excuse Giglio’s Street Tavern in Chicago from paying 75% of its rent during the coronavirus crisis, citing the Force Majeure or “Act of God” clause in the restaurant’s contract with its landlord. The restaurant — under the restaurant group Hitz Restaurant Group — previously… read more

Table Service Returns to Chicago While Earlier-to-Open States Grapple with Rising Coronavirus Cases and more Restaurants Voluntarily Close Dining Rooms

Posted

Restaurants in Chicago are preparing for limited indoor dining starting Friday as concern about a second shutdown in other states is growing, along with a reported spike in coronavirus cases. Several states are reportedly showing signs of becoming hot stops for the virus. The governors of New York, New Jersey and Connecticut jointly announced a travel… read more