The system replaces the chain’s paper-based process which required guests to manually enter a URL from their receipts McDonald’s has introduced a digital feedback platform in its United States and Australian restaurants aimed at making it easier and faster for customers to provide input about their visits. The system replaces the chain’s paper-based process, which… read more

While artificial intelligence (AI) is the buzzword dominating conversations in every industry, The Human Bean is turning talk into action—leveraging AI not just for efficiency, but to elevate the customer experience, support franchisee partners, and infuse brand personality into every touchpoint. For The Human Bean, AI isn’t about replacing people; it’s about enhancing their impact…. read more

The combined company will serve 90% of the 50 biggest U.S. chains as the restaurant tech market continues to consolidate. QSR Automations and Crunchtime, two of the biggest back-of-house technology suppliers in the restaurant industry, are planning to merge, the companies said Tuesday. The combined company will serve more than 800 restaurant brands, including 90%… read more

Companies will digitally authenticate using IoT and blockchain technology Santa Ana, Calif. — Identiv, Inc, a RFID- and BLE-enabled Internet of Things (IoT) solutions, introduces a new NFC-based anti-counterfeiting smart packaging solution for luxury wine producers and collectors in collaboration with ZATAP and Genuine-Analytics. With global wine fraud estimated to impact as much as 20%… read more

There seemed to be more technology than ever at the Show this year. We tried to make sense of it all after three days spent roaming the floor. In many ways, the National Restaurant Association Show has become a technology exhibition with some food sprinkled in for good measure. Here’s what we saw and heard… read more

The delivery company did not give a reason for ending the nearly 2-year-old pilot but said it still resulted in new technology that will be used elsewhere. DoorDash has pulled the plug on its nearly 2-year-old AI voice ordering business. The delivery company announced in August 2023 that it was testing AI-powered telephone order-taking to… read more

The new innovations extend SpotOn’s practical, purpose-built use of AI across its restaurant platform. Software and payment company SpotOn has unveiled operator-first AI vision technology aimed at driving profitability and simplicity in restaurant technology. The company said that its significant AI advancements reinforce its commitment to building intelligent, integrated solutions that enhance margins, save time,… read more

The snack and beverage maker plans to improve real-time insights as part of a multiyear partnership with AWS. Dive Brief: PepsiCo is aiming to accelerate its enterprisewide digital transformation as part of a multiyear agreement with Amazon Web Services (AWS), it announced Wednesday. IT modernization, cloud migration and generative AI are among the key initiatives…. read more

As the foodservice industry rapidly evolves, technology and digitization have become the driving forces behind increased efficiency, sustainability, and customer experience. From smart kitchen automation to AI-powered analytics, the landscape is shifting toward data-driven operations that optimize every aspect of hospitality and foodservice. Host Milano 2025, a trade show organized by Fiera Milano, will take… read more

The hospitality industry has always been about delivering great service—but today, that means more than just good food and friendly staff. Restaurant operators are dealing with shrinking margins, labor shortages, and higher guest expectations than ever before. The smartest ones aren’t just adapting—they’re using AI and automation to transform how their businesses run.​ This isn’t… read more