Over the last year, safety and sanitation have been primary focuses within the restaurant industry. A new dedication to these practices emerged as a direct result of the COVID-19 pandemic, with patrons more concerned than ever about the quality and cleanliness of where they are getting their food. In the drive to create comfortable and… read more

Over the last year, safety and sanitation have been primary focuses within the restaurant industry. A new dedication to these practices emerged as a direct result of the COVID-19 pandemic, with patrons more concerned than ever about the quality and cleanliness of where they are getting their food. In the drive to create comfortable and… read more

Automate or die? We’re not quite there yet, but the ability to supplement or replace human labor with automated solutions is fast becoming a lifeline for many foodservice operators. And really, while Jetson-Esque robots taking orders, cooking, and delivering meals may not come to a restaurant near you anytime soon (a few exceptions aside), automated… read more

Organizations rely on the strength of their culture to attract and retain top talent. But if your culture isn’t healthy, you could be doing more damage than good to your bottom line. You can’t separate culture from the worst actions taken by your company. “Culture becomes decayed when you have a mismatch between your words… read more

Restaurant chain operator Dine Brands Global Inc. has gained strength in the two years since the pandemic started, with Chief Executive John Peyton outlining three strategies that contributed to the change. First, the Glendale company innovated the in-restaurant guest experience for diners at its Applebee’s Neighborhood Grill & Bar and International House of Pancakes (IHOP) restaurants. “For… read more

Panera Bread is piloting Miso Robotics’ new automated coffee brewing system as it doubles down on its drink subscription program. It’s part of a broader shift across the restaurant industry toward automation as many eateries struggle to find workers and labor costs rise. For example, McDonald’s is working to automate taking drive-thru orders, while California Pizza Kitchen… read more

The company’s white — or sometimes holiday-themed — logo-emblazoned paper cups for hot drinks, and clear plastic cups for cold drinks are instantly recognizable symbols of the brand. But that’s not entirely a good thing. “Our cup is ubiquitous, and we love that,” said Michael Kobori, Starbucks chief sustainability officer. “But it is also this ubiquitous symbol… read more

Once restaurants began closing their dining rooms in mid-March 2020, it was like removing a log from a delicately crafted dam. McDonald’s, Chick-fil-A, Starbucks, and a host of mega-chains flipped the locks as operators tried to strategize a virus that’s only blueprint was 7,000 miles away in China. From “15 Days to Slow the Spread”… read more