Employee Engagement Is More Important Than the Customer

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  READER RESOURCE Problems don’t begin with customers. They start with you and your employees. When customers expect a fantastic experience but receive a third-rate one, you can lose them forever. Brand harmony can fulfill customers’ expectations and stop uninspired in-store experiences. The best way to understand what consumers want is to play both sides:… read more

Worldwide, 13% of Employees Are Engaged at Work

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by Steve Crabtree Low workplace engagement offers opportunities to improve business outcomes WASHINGTON, D.C. — Only 13% of employees worldwide are engaged at work, according to Gallup’s new 142-country study on the State of the Global Workplace. In other words, about one in eight workers — roughly 180 million employees in the countries studied —… read more

Retaining Top-Tier Employees: 5 Strategies for CHROs

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by Liz Alton Retaining top-tier employees should be a major concern for HR leadership as organizations face increasing turnover rates and outside competition for their best talent. According to the ADP Workforce Vitality Report, wage growth continues to be a trend as a result of organizations working to improve retention. Turnover is on the rise and… read more

9 Habits Of Highly Emotionally Intelligent People

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When emotional intelligence first appeared to the masses, it served as the missing link in a peculiar finding: people with average IQs outperform those with the highest IQs 70% of the time. This anomaly threw a massive wrench into what many people had always assumed was the sole source of success—IQ. Decades of research now… read more

6 Human Resources TIPS TO PROMOTE WORKPLACE SAFETY

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Posted by Guest Blogger November 7, 2016 Each year, employees suffer several common work-related injuries. From muscle sprains to tendonitis and in severe cases, nerve damage. Human resource managers must oversee a number of tasks to ensure a safe working environment. The Occupational Health and Safety Act (OSHA) of 1970 ensures safe working conditions for employees. The… read more

4 Incredibly Common Hiring Mistakes — And How To Prevent Them

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By Brad Wolff Hiring right is one of the most important decisions a company can make. Hire the right person and you increase productivity and retention. Hire the wrong person and you increase turnover, decrease productivity and waste a lot of time and money. Here are some common hiring mistakes most companies make — and… read more