In her new role, Ms. Steinwand will be responsible for all aspects of Subway’s global operations, including restaurant and field operations, as well as transforming the customer experience in the restaurant. Additionally, Ms. Steinwand will continue to lead the Learning and Development team. Most recently, she was director of franchisee services, and she also was regional director for Australia and New Zealand for eight years. She began her career at Subway as a field consultant in Alberta in 1993. “We are proud of the momentum we have seen in transforming the restaurant experience, and operational initiatives like the Fresh Forward design have been critical to that effort,” said Suzanne Greco, president and chief executive officer. “We are excited to promote Tracy as our global operations director to continue to build on that success and to deliver new strategies that will redefine the restaurant environment across the globe.” – Source: Food Business News.
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