Jeff Lotman has tried for years to get to Nobuyuki Matsuhisa to license his name. “I don’t believe in ‘no,’” the brand-licensing executive says. “I only believe in ‘No, right now.’ I have chased people for years before they’ve said yes. Chefs are often afraid they can’t get control. They can.” Where Matsuhisa, the world-renowned chef… read more
Salata Holdings LLC has promoted Iris Campos to be the salad chain’s first chief operating officer, the company said. Campos joined the Houston-based company in 2013, and most recently served as executive director of shared services and operations. “Iris is a seasoned and trusted member of our company, and has played an instrumental role in… read more
Dunkin’ Brands Group Inc. president of international Bill Mitchell will leave the company in March 2018, according to an SEC filing. The company’s international leadership team will report directly to Dunkin’ Brands CEO Nigel Travis. The company did not comment on whether it is an interim move. “Under Bill’s leadership, our international operations are firmly… read more
Steve Ells, chairman, founder and chief executive officer of Chipotle Mexican Grill, Inc., will step down from his role and become executive chairman following the selection of a new CEO for the company. Mr. Ells founded Chipotle in 1993. “Steve is a visionary leader and one of the most successful restaurateurs in history, having grown… read more
I once heard a wine director say to a group of hospitality students, “The restaurant industry is basically an island of misfits.” In many ways, he is correct. Restaurants draw people from all industry sectors. It’s not uncommon for one to work alongside a poet, a Broadway dancer or even an ex-con. The hospitality industry… read more
I once heard a wine director say to a group of hospitality students, “The restaurant industry is basically an island of misfits.” In many ways, he is correct. Restaurants draw people from all industry sectors. It’s not uncommon for one to work alongside a poet, a Broadway dancer or even an ex-con. The hospitality industry… read more
by: Reuben Yonatan – UndercoverRecruiter In the busy, fast-paced world of business, it may be surprising to learn just how important empathy is when it comes to your personal level of performance and how well you can interact and work with your co-workers. Low levels of empathy can cause many problems in the workplace –… read more
By now you’ve heard how important social media is to your restaurant. You’ve probably created social media accounts and have attempted to create a strategy around them. Is it successful? What does it mean to be successful on social media? Focus on what matters to your restaurant. Understand the ROI of your social presence. You… read more
For restaurateurs of all ilk today, the word “data” is both a four-letter word and a dream partner, capable of providing astonishing insights in a flash. But as participants at the most recent FastCasual Executive Summit in Nashville learned, diving into data generated by your brand can either leave you splashed with refreshing new insights, or drowning… read more
When The Cheesecake Factory announced last spring that it was launching its first Canadian location at Yorkdale Shopping Centre, customers immediately wanted to know if they could make reservations – months in advance of the opening. The news went viral as Torontonians rejoiced that they would no longer have to drive south to experience the prominent U.S. restaurant chain’s… read more