It’s been a busy year or so for Nitin Chaturvedi, chief digital and technology officer at KFC Global. He joined the fast-food giant in September 2019 and was just getting stuck into a global digital transformation program when the Covid-19 pandemic hit at the start of last year and some of those digital-led projects became… read more
The Chicago-based company is tuning in from their apartments. He’s logging in from a house in Lake Tahoe that he’s rented for a few weeks in January in an attempt to take a vacation after an extraordinarily busy year. The plan is to welcome his employees to the company with an introductory pep talk. He’ll… read more
Domino’s is hiring 20,000 more employees as coronavirus-era delivery demand grows Domino’s Pizza has announced another hiring spree as the effects of the COVID-19 pandemic continue and is looking to hire 20,000 more employees, including delivery drivers, pizzamakers, customer-service representatives, managers, and assistant managers at both their corporate and franchised stores, as well as workers… read more
Starbucks announced that they will be scaling up single-store tests of their reusable cup rental service, Borrow a Cup, at five stores in Seattle this spring, from March 30 through May 31, coinciding with Earth Day. In partnership with Go Box — which has worked with other smaller chains like Dig on returnable, reusable food,… read more
While so many restaurant operators are still struggling at this point during the pandemic, Del Taco recently reported a 3.8% increase in same-store sales for the fourth quarter reported on March 8. In this episode of Extra Serving, John D. Cappasola Jr. — president and CEO of Los Angeles-based quick-service taco chain — breaks down the… read more
BBQ Holdings Inc.’s Famous Dave’s will be adding a drive-thru to its second Quick ‘Que line-service model, which is scheduled to open in Salt Lake City, Utah, in June, the company said. Famous Dave’s, the 134-unit division of Minnetonka, Minn.-based BBQ Holdings, announced the new counter-service Quick ‘Que format in March, with the first unit now… read more
As COVID-19 recovery continues and dining rooms head back to normal capacities, restaurants are ramping up hiring. Multiple chains, including regional McDonald’s restaurants and Sonic Drive-In, have announced hiring drives over the past month in response to growing demand at this point in the pandemic. This trend is reflected by the latest hiring numbers from… read more
Some people buy a franchise with the belief that it is easy or the franchisor is going to make them successful. The franchisor has gone through a lot of preparation, work, and expense to create a franchise model that you can join and so you can achieve your own success story. Many people have become… read more
Now is a perfect time for industry players to reevaluate and reconsider. Using the right outside counsel can provide the extra edge in both “on-the-ground” contract negotiations and the overall programmatic approach to successfully realize growth plans. Everyone loves to complain about lawyers. They like to talk (and talk). They relish in completely rewriting contracts…. read more
All mall-based businesses are obviously struggling with decreased foot traffic, but I see this issue as one that will be overcome with the development of new drugs and treatments in the near future. I believe our biggest long-term issue is on the labor side. We are having a very difficult time attracting and retaining crew… read more