There’s a lot of insecurity and uncertainty in the working world these days. Artificial intelligence and automation are threatening to replace humans in industries and job functions that once seemed secure. Mass lay-offs continue at some of the world’s most iconic companies. And the rise of the “sharing economy” and the “gig economy” are disrupting… read more

You’ve probably seen sales scripts before. These scripts show you exactly what to say to get a prospect’s business. But oftentimes what you shouldn’t say is just as important as what you should. There are countless phrases, words, and expressions salespeople use that are either ineffective or can completely turn the customer off. Of course,… read more

People size you up in seconds, but what exactly are they evaluating? Harvard Business School professor Amy Cuddy has been studying first impressions alongside fellow psychologists Susan Fiske and Peter Glick for more than 15 years, and has discovered patterns in these interactions. In her new book, “Presence,” Cuddy says that people quickly answer two questions when they first… read more

“I’m actually the best manager the office has have ever had. Before I got here, no one knew what they were doing.” Boastful comments like that make listeners cringe (and roll their eyes). Braggarts aren’t usually revered. Most people favor modesty and humility over gloating. Sometimes, in an effort to avoid sounding like a blowhard,… read more

When starting a new job, there’s this inevitable rollercoaster of emotions. At first, you feel like you have zero idea what you’re doing. You’re lost trying to figure out how to work the company’s software, where to find the information you need and what exactly the protocol is for the breakroom microwave. But soon, you… read more

Nothing sabotages your productivity quite like bad habits. They are insidious, creeping up on you slowly until you don’t even notice the damage they’re causing. Bad habits slow you down, decrease your accuracy, make you less creative, and stifle your performance. Getting control of your bad habits is critical, and not just for productivity’s sake…. read more

“I had been terrified of public speaking. I couldn’t do it,” billionaire Warren Buffett admitted on an HBO documentary that chronicled his life. Buffett conquered his nerves by enrolling in a public speaking course. He knew that if he couldn’t speak in public, it would end his career. Overcoming his fear changed Warren Buffett’s life…. read more

With the calendar moving to February comes the opportunity to reflect on progression toward our goals for 2017. But how many people looked back in December and actually kept their 2016 New Year’s resolutions? Very few. But that doesn’t mean it can’t be done. It just means that people need to be mentally stronger and… read more