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Both Panera and McDonald’s suffered major, systemwide IT system outages this month: Can these disruptive system failures be prevented? Earlier this month, McDonald’s experienced a systemwide tech outage in several of the company’s global markets, including Australia, the United Kingdom, Japan and Hong Kong. Although the company clarified that the IT outage was not a… read more

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Are your product development teams and plant ready for a little artificial intelligence? Are you? See the Editor’s Plate for a story on AI in the food & beverage industry written by ChatGPT 3.5. It’s pretty good but also pretty general. All of it findable somewhere on the internet … which is exactly where ChatGPT… read more

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Daikin has announced the release of a new range of water to water heat pumps: EW*T-Q-X-A1 range with Daikin design scroll compressors. Available from April 2024, the new EW*T-Q-X-A1 features a new modular approach to system design, which introduces additional flexibility in configuration. Breaking away from the more traditional ‘package’ solution, the modular approach allows… read more

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HVAC Excellence, a standards organization, proudly recognized the industry’s top performers at the National HVACR Education Conference. This esteemed event celebrated the outstanding contributions of HVACR professionals who have demonstrated excellence and dedication to advancing the industry. The highlight of the conference was the recognition of individuals who achieved the prestigious title of Certified Master… read more

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The maker’s newest leadership team member hails from Dover and Welbilt. Hoshizaki America has a twofold personnel update, with a promotion and a new hire changing its makeup. Being promoted is Sally Ray, who has held marketing roles of increasing responsibility over the past eight years. Ray will now step into a new role as… read more

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Restaurant chains and California franchisees are making the tough decision to increase prices and cut hours in light of the state’s new $20 minimum wage In light of California’s new $20 minimum wage bill for fast-food workers, which went into effect on April 1, restaurant chains and franchisees are already taking action, in some cases… read more

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Priced at $9.99, the handcrafted burger is a limited-time offering and comes with a side of fries. Applebee’s Neighborhood Grill + Bar has expanded its handcrafted burger line-up in the US with the launch of the Whole Lotta Bacon Burger. The latest addition is an all-beef patty infused with seared Applewood-smoked bacon and topped with… read more

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The tool’s greatest potential and why the challenges of using generative AI shouldn’t be underestimated. Thor Olof Philogène is the CEO and founder of Stravito, an AI-powered enterprise insights platform that allows employees at Fortune 2000 organizations to store, discover, share and integrate consumer insights in seconds. The company’s clients include brands like McDonalds, Comcast,… read more

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Prices at restaurants increased slower than the overall rate of inflation in March. But they still increased faster than they did at the grocery store. The Consumer Price Index increased faster than expected last month. But don’t blame restaurants this time. Prices at restaurants and other foodservice venues increased 0.3% last month, according to data… read more

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Customers expect delicious desserts that look as good as they taste, and having the right presentation can make all the difference in their experience. That’s why glass jars are becoming the go-to choice for businesses looking to improve their dessert sales. Not only do they provide a classy and elegant way to pre-package desserts, but… read more