There’s a lot of insecurity and uncertainty in the working world these days. Artificial intelligence and automation are threatening to replace humans in industries and job functions that once seemed secure. Mass lay-offs continue at some of the world’s most iconic companies. And the rise of the “sharing economy” and the “gig economy” are disrupting… read more
Over the past decade my co-author, Tim Flanagan, and I explored and developed the concept of conflict competence in a series of books published by Wiley and the Center for Creative Leadership. We noticed that leaders and managers had considerable difficulty addressing conflict effectively, which cost their organizations dearly. We set out to determine what was… read more
Yum China Opens First Taco Bell in Shanghai Yum China Holdings Inc. and Taco Bell Corp. on Monday officially opened the first China unit of the Mexican-inspired brand in Shanghai. The restaurant debuted near Shanghai’s landmark Oriental Pearl Tower in the Lujiazui area, the city’s central business district. “Leveraging our deep insights into Chinese consumer preferences,… read more
We’ve all heard the adage, “People don’t leave bad jobs; they leave bad bosses.” It makes great fodder for after-work gripe sessions, but is there really any data to back the claim up? As it turns out, there’s a ton. In one study, 61 percent of those working for bad bosses said they were looking… read more
Over the last 15 years I’ve probably interviewed close to 1,000 people for all sorts of roles. From sales to marketing to engineering to customer service to management and even CEOs and board members. When I started interviewing, I’d estimate my hit rate was right around 50%, which means only 1 in 2 candidates would… read more
I want to become a better interviewer. In fact, I’m quite obsessed with it at the moment. The irony of this is that for the longest time, I placed little or no value whatsoever in the practice of interviewing … I honestly didn’t think it was that important. I was wrong. As I talked about… read more
You’ve probably seen sales scripts before. These scripts show you exactly what to say to get a prospect’s business. But oftentimes what you shouldn’t say is just as important as what you should. There are countless phrases, words, and expressions salespeople use that are either ineffective or can completely turn the customer off. Of course,… read more
People size you up in seconds, but what exactly are they evaluating? Harvard Business School professor Amy Cuddy has been studying first impressions alongside fellow psychologists Susan Fiske and Peter Glick for more than 15 years, and has discovered patterns in these interactions. In her new book, “Presence,” Cuddy says that people quickly answer two questions when they first… read more
The Fair Labor Standards Act (FLSA) requires employers to pay non-exempt employees at least $7.25 per hour for all hours worked. However, many states and local jurisdictions have higher minimum wage rates. Employers subject to multiple minimum wage requirements often need to figure out which rate applies. Below we address some common minimum wage questions…. read more
-by Marius van Dijke There was a time when being the boss meant never having to say sorry. If you’d bawled someone out for the wrong reason or taken an employee’s work for granted, for example, well that was just too bad for them. After all life was tough and no-one really expected the workplace… read more