-from Forbes “The single biggest problem with communication is the illusion that it has occurred.” And that truth, deeply fundamental as it is, took none less than George Bernard Shaw to articulate. Communication lessons from the classroom to the boardroom I taught two graduate courses in leadership and executive communication – one in the MBA… read more

-from Forbes Today, the demand for leadership is not confined to designated managerial roles. Every individual, regardless of their position, can and should embody leadership qualities to foster a proactive and productive work environment. But how can you demonstrate leadership without a title? For starters, embrace the fact that leadership traits are present long before… read more

-from Inc. As long as you make sure toxic employees don’t spoil the effect. When I was a shop-floor employee (regardless of what I’ve done since, still the most formative period of my professional life), for a time I was part of the most productive crew in our 1,000-employee facility. While most crews were separated by… read more

-from Forbes Last week, I took creative license with Maslow’s Hierarchy of Needs and shared a version I refer to as The Customer Hierarchy of Needs. When customers buy from a company or brand, their primary need is that whatever they buy works. Moving on, they want to trust the company, align with what they stand… read more