A New Restaurant Playbook for Post-COVID Times

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To say that the hospitality industry has shifted over the past two years is an understatement. And as we contemplate this “new normal,” it’s important for hospitality operators to understand that their playbook essentials need to shift if they want to remain successful. In an industry that was historically slow and resistant to embrace technology, QR… read more

Global Foodservice News – April 15, 2022 Edition

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New items make up 30 percent on Friendly’s revamped menu . . . . Friendly’s Embarks on New Culinary Adventure When Amici Partners Group officially purchased Friendly’s out of bankruptcy in early 2021, it wasn’t doing so as an unfamiliar party. Investors of the company have been involved with the legacy chain in several capacities over the… read more

Greg Creed, formerly of Yum, and Meredith Sandland, formerly of Kitchen United, join Thanx CEO Zach Goldstein at launch event

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Two seasoned restaurant executives and recent authors provided insights into the future of personalization and digital layering in the restaurant industry during an event this week in Dallas, saying the industry is on the verge of another “category killer.” Greg Creed, former CEO of Yum Brands, and Meredith Sandland, former chief operating officer at Kitchen… read more

Dine Brands Plans to ‘Nurture’ Takeout Business

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Restaurant chain operator Dine Brands Global Inc. has gained strength in the two years since the pandemic started, with Chief Executive John Peyton outlining three strategies that contributed to the change. First, the Glendale company innovated the in-restaurant guest experience for diners at its Applebee’s Neighborhood Grill & Bar and International House of Pancakes (IHOP) restaurants. “For… read more

Surf-and-Turf Specials Cut From U.S. Menus in Sign of Price Pain

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But in January, Chief Executive Officer Chris Elliott saw signs that consumers were feeling the squeeze of soaring inflation. So he took the $12.99 surf-and-turf dish off the specials list, replaced it with a fish-and-chips platter, and slapped a $9.99 price tag on it. Even with the change, though, customer traffic has been flagging in… read more

College Student Has High HOPES After Start at Cheesecake Factory

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Schofield is about to graduate from college and plans to become a police detective or probation officer. She’d also like to own a restaurant, too. Shavonne Schofield believes patience is a virtue. Patience can help us achieve our goals and avoid making bad decisions. That’s the lesson she’s learned, and thanks to it, she’s finding… read more

How P F Chang’s CEO Damola Adamolekum Tackled Challenges Inside His Restaurants’ Walls – and Outside Too

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When Damola Adamolekun became CEO of P.F. Chang’s China Bistro in 2020, he pinpointed two challenges to deal with: “The brand was still as strong as I remembered,” Adamolekun told the audience Tuesday at Restaurant Leadership Conference, during an interview with Restaurant Business Senior Editor Joseph Guszkowski. “The quality of the food was still good.”… read more

The Fast-Food Burger is Still Going Strong

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While the chicken sandwich may have grabbed headlines in recent years, the burger remains a quick-service staple that isn’t going anywhere The burger remains one of the top-selling foods nationwide, found everywhere from fast food to gastropubs, fairgrounds, and high-end eateries. As other products come into vogue—the fried chicken sandwich being a recent one— the… read more

Popeyes, Uber Eats offer ‘Dunkable Meal’ deal amid NBA playoffs

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Brands team with players Anthony Edwards and Ja Morant to promote the delivery-only deal Popeyes Louisiana Kitchen and Uber Eats are teaming with professional basketball players for a special half-off Most Dunkable Meal deal through April 17. Popeyes, a division of Toronto-based Restaurant Brands International Inc., on Tuesday introduced the Most Dunkable Meal in time… read more