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The iconic chicken brand continues to rule the category. The latest results from the American Customer Satisfaction Index are in. From an overall perspective, it was a good year for quick service, as satisfaction upped 1.3 percent to an ACSI score of 80. The data, which also measures full-service brands, is based on interviews with… read more

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Red Lobster is getting on the delivery boat. The casual-dinning leader announced Tuesday (June 26) an expanded partnership with DoorDash to bring its food to more than 300 locations across the U.S. and Canada by mid-July. Red Lobster said the platform would fully integrate into its current point-of-sale system. The move is another major off-premises investment… read more

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Drayton Martin has joined Dunkin’ Brands, Inc. as vice-president of brand stewardship for Dunkin’ Donuts. In this role, she will lead the development and implementation of Dunkin’s brand messaging across all channels, including advertising, packaging, in-store and digital. Additionally, she will oversee the company’s internal brand marketing team and external creative agency partners. Ms. Martin… read more

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Rebecca Miller has been promoted to senior vice-president of marketing at On The Border Mexican Grill & Cantina. She was most recently vice-president of marketing and digital experience for the company. In her new role, Ms. Miller will oversee all marketing initiatives for On The Border, as well as culinary innovation, guest relations and catering…. read more

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Newly formed restaurant company FoodFirst Global Restaurants has tapped another Darden Restaurants Inc. veteran for its executive team. Columbus, Ohio-based FoodFirst, which recently acquired Brio Tuscan Grille and Bravo Cucina Italiana brands, named Mike Ellis as chief development officer. Ellis previously worked at Orlando-based Darden as head of development for the multiconcept operator, whose portfolio… read more

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Chas Hermann has been named chief brand officer of Noodles & Co., a fast-casual restaurant chain that specializes in globally inspired, pasta-based dishes. In his new role, Mr. Hermann will develop and execute the company’s marketing, menu and culinary strategy. Mr. Hermann was most recently principal at Chas Hermann Consulting, where he partnered with the… read more

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In the early august, consumers were losing faith in fast food, or at least that’s how John Vincent remembers it. Eric Schlosser had released his book “Fast Food Nation,” a damning look at the quick-service industry. At the same time, consumers were increasingly embracing the Mediterranean diet as a more-healthful alternative to burgers and fries…. read more

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Tim Hortons will spend $100 million to revamp its distribution system and open two new Canadian warehouses, months after some franchisees were angered when supply deliveries from the company were delayed because of software upgrades. The fast-food giant said Wednesday that the upgrades will include a modernization of their current system, an expansion of an… read more

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By Andrew Fennell – UndercoverRecruiter As a recruiter it’s vital to be able to pinpoint relevant skills from an applicant’s CV, looking not only for industry-specific requirements but those strengths that can transition into any position. A recruiter needs to be able to go beyond the skills listed in an applicant’s CV, reviewing the candidate’s… read more