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OCTOBER 1, 2015 READER RESOURCE Your employees can provide the strongest, most passionate endorsements of your business — if they’re engaged. An astronomical 96 percent of employees who are engaged in their jobs try their hardest at work. If that many of your employees are giving it their all, day in and day out, your company… read more

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OCTOBER 19, 2015 READER RESOURCE Problems don’t begin with customers. They start with you and your employees. When customers expect a fantastic experience but receive a third-rate one, you can lose them forever. Brand harmony can fulfill customers’ expectations and stop uninspired in-store experiences. The best way to understand what consumers want is to play… read more

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by Steve Crabtree Low workplace engagement offers opportunities to improve business outcomes WASHINGTON, D.C. — Only 13% of employees worldwide are engaged at work, according to Gallup’s new 142-country study on the State of the Global Workplace. In other words, about one in eight workers — roughly 180 million employees in the countries studied —… read more

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7 Tips to Improve your Communication Skills by Ali Arslan Customer Relations Manager at Long Life Surgical Industries Communication is a vast and complex topic if you delve deep into it. As a subject, most of us have studied communication at some point in our lives, and rightly so, because the ability to communicate is… read more

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by Liz Ryan Shutterstock Dear Liz, I am someone who doesn’t mind job interviews. I like to meet new people and I enjoy the conversation, as long as it is a real conversation and not a series of rapid-fire questions. I can’t stand it when interviewers ask insulting questions that no adult should have to answer…. read more

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by Liz Alton Retaining top-tier employees should be a major concern for HR leadership as organizations face increasing turnover rates and outside competition for their best talent. According to the ADP Workforce Vitality Report, wage growth continues to be a trend as a result of organizations working to improve retention. Turnover is on the rise and… read more

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by Dr. Travis Bradberry You are the sum of your habits. When you allow bad habits to take over, they dramatically impede your path to success. The challenge is bad habits are insidious, creeping up on you slowly until you don’t even notice the damage they’re causing. “Chains of habit are too light to be… read more

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When emotional intelligence first appeared to the masses, it served as the missing link in a peculiar finding: people with average IQs outperform those with the highest IQs 70% of the time. This anomaly threw a massive wrench into what many people had always assumed was the sole source of success—IQ. Decades of research now… read more