Posted

1: Service Request and Ticketing System A sink gets clogged. A window is broken. The LTC TV remote is not behaving. Life happens. That’s why you have a maintenance team on site. Or maybe you don’t. But naturally, someone needs to be notified and the issue needs to be resolved. So how do your residents… read more

Posted

By Jack and Suzy Welch Who isn’t impatient to get ahead? According to a recent national workforce survey conducted by IPSOS, a global market research firm, and the Jack Welch Management Institute, 31 percent of American professionals said they have been passed over for a promotion they felt they deserved and 43 percent thought about quitting… read more

Posted

by Dr. Travis Bradberry We’ve all said things that people interpreted much differently than we thought they would. These seemingly benign comments lead to the awful feeling that only comes when you’ve planted your foot firmly into your mouth. Verbal slip-ups often occur because we say things without knowledge of the subtle implications they carry. Understanding… read more

Posted

Being a good negotiator can make a big difference in your career. It can help you earn more money (by negotiating a better starting salary or a raise), a higher title (by negotiating a promotion) or even budget money (to take on a prominent project). How good are you at negotiating? No matter what the… read more

Posted

It’s only when I’m actually on vacation that I find myself thinking, “I really believe in vacations!” Sure, I’m excited beforehand, but it’s only when I’m actually there that I realize just how much I needed it and how much better I’ll be when back at work for having taken some time off. Research shows… read more

Posted

The dog days of summer are here. Maybe you’re alone in the office and trying to fill the time that your boss and colleagues are at the cottage with some productive thinking or perhaps you’re basking in the freedom that comes from the ability to duck out at 4:30 p.m. on Friday afternoon without raising… read more

Posted

by Tim Mullaney Pay continues to rise for management-level employees at continuing care retirement communities (CCRCs) around the nation, with an average annual increase of 2.70% between last year and this year. That eclipses the 2.63% average increase for CCRC management positions between 2014 and 2015. The statistics come from the Hospital & Healthcare Compensation… read more

Posted

If you want strong leaders in the future, start developing them now—don’t wait until they’re already in leadership positions to give them the coaching they need. Posted by: Thuy Sindell Dear CEOs, Right now we are your employees, but in the future, we will climb the ranks, reach our full potential, and become the next… read more

Posted

by Eric Douglas Skillful leadership requires many things. Among them is awareness of your own leadership style – and how it affects other people. Knowing your style, and adjusting it to fit the needs of the situation, is one of the keys to being an effective leader. This tool describes four different leadership styles. It shows… read more