by Bernard Marr
The gulf between manager and employee can often seem impossibly wide. Yet employees in these situations rarely feel empowered to offer criticism (even constructive criticism) to their superiors at work. But what would they say if they could?
TINYPulse asked 1,000 workers what they would change about their managers, and many of the answers came down to interpersonal skills. Unfortunately, people are often promoted based on their hard skills rather than soft skills.
In my experience, I’ve seen eight distinct things employees tend to wish their managers would do more:
It’s the number one thing employees complain about when it comes to management: lack of communication. This includes communicating expectations, goals, deadlines, metrics, and more. If you can’t communicate, you aren’t going to be an effective manager.
It may sound redundant, but a manager needs to actively lead the team, not just hope things happen the way they’re supposed to. This includes having a strong vision for projects, holding regular check-ins, and keeping employees accountable.
Great managers help buffer their teams from outside forces. This includes protecting the team from outside threats and losses, and removing barriers and obstacles that appear in the way of achieving the team goal.
Another main job of a manager is to ensure that the team has everything it needs to meet the goals. This could include financial and material resources, but also getting answers or input from other departments, getting more time for certain projects, or getting buy in from other departments.
A great manager is also a connector who helps people communicate and connect in smart ways. They facilitate relationship building both inside the team and outside the team with other key players.
A little thank you can go a long way when it comes to keeping employees happy. Managers who notice when things are done well and thank or praise the responsible parties are much more likely to be well liked and trusted.
Most employees want to move up in the company or in their careers, and managers should take the role of helping to train and educate employees so that they can do their best now and in the future. If you’re not available or qualified to train in a particular field, open up possibilities for your employees to take seminars or online courses to improve — and encourage continuing education.
Micromanagement is one problem that will quickly erode employee satisfaction. Employees want to know you respect them enough to give them an important project, and that you trust them enough to do it. Be there to help as necessary, but allow the employee to figure it out. That shows great trust.
Of course, employees might also wish they could get a raise, or make other changes that are beyond a manager’s direct control, but these eight qualities show up again and again in the great managers I’ve known and studied.
What would you add to this list? What other qualities do employees want more of in their managers? I’ll be interested to read your thoughts in the comments below.